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:: Volume 7, Issue 3 (July-August 2018) ::
3 JNE 2018, 7(3): 28-33 Back to browse issues page
The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes
Mehdi Habibi , Mohammad Gholami Fesharaki , Masome Mohamadian
, Mohammad.gholami@modares.ac.ir
Abstract:   (3945 Views)
Introduction: Communication skills are important tools in providing medical care. Therefore, this study was conducted with the aim of the effectiveness of Communication Skills Training Course (CSTC) of emergency medical staff on patients' satisfaction.
Methods: This semi-experimental study (June to September 2017) was performed in Tehran city. In  this study firstly  20 subjects (medical-staff: physician, nurse; non-medical staff: security and service staff) using census method selected from person who worked in emergency unit and then they were educated and studied for CSTC(2 weeks, 4 sessions 2 hours). In this study 32 and 42 other patients before CSTC (June) and one month after CSTC (September) respectively filled out self-designed 5 items questionnaire. In this study, chi-square test and SPSS software version 18 were used for statistical testing and data analysis respectively.
Results:This study was performed on 73 patients admitted in the emergency department (46 (63%) males, 27 (37%) women). The results of this study showed an increase of 18% to 24% for non-medical staff (security and service staff) an increase of 17% to 18% satisfaction for medical staff (physician, nurse).
Conclusion:  Considering the lower effect of communication skills among nurses and physicians, it is recommended that this course be designed according to the type of physicians and nurses work and conducted separately as workshops with a retraining for the medical staff.
Keywords: Communication, Nurse, Patient satisfaction, Medical Staff.
Full-Text [PDF 627 kb]   (2850 Downloads)    
Type of Study: Quantitative-Research | Subject: General
Received: 2018/05/17 | Published: 2018/08/15
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habibi M, Gholami Fesharaki M, Mohamadian M. The Effectiveness of Training Communication Skills of Emergency Medical Staff on Patients Satisfaction Attitudes. 3 JNE 2018; 7 (3) :28-33
URL: http://jne.ir/article-1-919-en.html


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Volume 7, Issue 3 (July-August 2018) Back to browse issues page
نشریه آموزش پرستاری Journal of Nursing Education
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